Terms & Conditions

Client requirements regarding accurate details, clear access, and adult presence.

When requesting a diagnostic or repair appointment, you agree to provide accurate, current, and complete contact details, ZIP code, and appliance symptom information. An adult over 18 years of age must be present at the premise for the technician's scheduled arrival window. You are responsible for ensuring clear and safe physical access to the appliance requiring service.

Independent local contractor disclosure and scope of work limitations.

Service providers dispatched through COOLFIX operate as independent local appliance repair technicians. COOLFIX coordinates diagnostics and dispatch for refrigerator, freezer, and ice maker units. While every effort is made to resolve appliance failures promptly, repair viability depends on part availability, unit age, and mechanical condition. We do not guarantee uninterrupted functionality of aged or compromised refrigeration units.

Transparent fee structures, diagnostic charges, and cancellation windows.

Standard service calls include a diagnostic fee, which covers technician transit and diagnostic testing. Payment is due upon completion of the diagnostic assessment or repair service. Accepted payment methods include major credit cards, debit cards, and electronic payment. Appointments cancelled less than 2 hours prior to the scheduled window may be subject to a nominal dispatch fee.

Forbidden uses of website content, automated scraping, and unauthorized access.

Users are strictly prohibited from using this site to submit fraudulent service bookings, transmit malicious code, scrape website data, or reverse engineer any software elements. All content on this site, including logos, text, service guides, and design layouts, is protected intellectual property and may not be reproduced without prior written permission.

Limits of financial liability and food loss disclaimers during cooling failures.

To the maximum extent permitted by applicable Georgia state law, COOLFIX and its dispatch affiliates shall not be held liable for indirect, incidental, or consequential damages, including but not limited to food loss, perishable contents spoilage, water leak property damage preceding service, or business interruption caused by appliance failure prior to or during repair.

Resolution processes under the laws of the State of Georgia.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any legal claim or dispute arising from our services or website usage shall be resolved through good-faith negotiation, or filed in the appropriate court within East Metro Atlanta, Georgia.